CANCELLATION POLICY

Customers may request cancellation before the order has been dispatched.

To request cancellation, contact PROMEC customer support with your order number and registered mobile number/email address.

If the cancellation request is accepted before dispatch, any eligible amount already paid will be refunded according to our Refund Policy.

Once an order has been dispatched, cancellation may not be possible through the normal cancellation process.

In such cases, customers should contact our support team immediately. Depending on the shipment status, PROMEC may provide available options.

Customers are requested not to refuse delivery without contacting our support team first.

If a shipment is refused or remains undelivered, it may be returned to PROMEC by the logistics partner. Any refund, where applicable, will be processed according to the Refund Policy and applicable order terms.

For orders where an advance or partial payment has been made, cancellation and refund eligibility will depend on the order status and applicable terms.

Any eligible refund will be processed through the applicable payment method.

PROMEC may cancel an order in situations including:

• Product unavailability
• Incorrect or incomplete order information
• Pricing or technical errors
• Suspected fraudulent activity
• Delivery restrictions
• Customer verification issues
• Circumstances beyond reasonable control

If PROMEC cancels an order after receiving payment, the eligible amount will be refunded to the customer.

To request an order cancellation, contact:

Please provide your order number and registered contact details so that we can process your request efficiently.

Where a cancellation qualifies for a refund, PROMEC will initiate the refund through the applicable payment method.

The time taken for the refund to reflect in the customer’s account may depend on the payment gateway or bank.